Sending a Case

RTG Dental Lab understands the importance of finding the right lab and we are here to support you digitally, as well as traditionally.

Send a Digital Impression

Eliminate the hassle of traditional cases by sending our team your digital impression. Find your preferred scanner in the list below and use the provided protocols to get your file to our lab immediately.

  • • Go to www.meditlink.com

    • Login to your Meditlink Account

    • Click on "Partners", then “Invite Partner” (upper right hand side)

    • Enter our email address: rtgcadcam@gmail.com

  • • Call 800-577-8767

    • Request to add RTG Dental Lab to your dropdown or provide the Lab ID #3797

  • • Go to www.portal.3shapecommunicate.com

    • Log in or sign up for an account

    • Click the “Connections” tab at the top and click “Add Connection”

    • Connect with RTG Dental Lab by inviting rtgcadcam@gmail.com

    • After connecting to us as a lab, select RTG Dental Lab when sending files

  • • Go to www.CSDentalConnect.com

    • Log in or sign up with your email

    • Click “Quick Connect” or the icon of three people in the upper right corner

    • Click “Add a partner”

    • Add: rtgcadcam@gmail.com

  • • Go to www.ConnectCaseCenter.com

    • Log in or sign up for an account

    • In the Connect Case Center, click “My Favorite Recipients”

    • Click “Search Recipients”, then the bubble “Search Direct”

    • Add lab zipcode 14610

    • Click “Start Search”

    • Click the + sign next to RTGDental Lab and confirm

  • • Go to www.ddxdental.com

    • Go to “my lab” and find RTG Dental Lab OR Add Lab ID 807789

  • • Go to https://dentalconnect.dexis.com

    • Top right side, add partners by entering the email: rtgcadcam@gmail.com

  • Please contact as at info@rtglab.com or 800.677.4677 to add and connect the scanner. We'll be more than happy to assist!

Send a Traditional Impression

  1. Place all impressions and bites in the Biohazard bag provided and seal

  2. Place RX and/or any other documents in the separate pocket on the outside of the bio bag. If you do not have bio bags with outside pockets, please place paperwork in a separate bag

  3. When shipping an articulator and face bow:

    • Remove models from articulator and wrap individually OR

    • If models remain on the articulator, please separate the articulator. Each piece should then be wrapped individually and anchored in the box. The face-bow and other enclosures should be wrapped separately

  4. Shipping loose crowns, bridges, implant parts and/or shade tabs: Place in a separate small container or sealed plastic bag and wrap separately to avoid loss or breakage

  5. Any photos or slides that accompany the case should be placed in a plastic bag for protection

  6. Reference the item(s) you are sending on the checklist section of the Rx

  7. Call for pick-up and delivery options.

Proper care in packing your case for shipping plays a significant role in the quality of the case and service we can provide. Broken models can result in ill-fitting prosthetics which means a new impression and an inconvenience to you and your patient. Additional bubble wrap should be added to fill the box to avoid movement and possible breakage during shipping.